SLA

Each Enterprise desiring to provide and to monitor a service for its internal/external users, can simplify activities managing in a consistent way events which are affecting the quality of the delivered services.

The need is have a solution to manage only those events affecting the quality of services and to reduce the overall cost of ownership increasing effectiveness.

The iIT-2005 Service Level Management solution provides an integrated view of etherogeneous "events" (both performance and availability) related to network, application, system, security, allowing an unified service management view. The solution supports distributed data collection/reporting capabilities to collect data in realtime and generating both realtime as well as historical reports. The collected information are stored into database, so far the customer can define historical reports in realtime, accurately and efficiently.

The realtime capability allows the system to generate critical alarms on any metric and any nature of data. This alarms provide early warning of SLA violations before the customers call - to permit the Proactive Service Level Management capability.

Administrators of the system can dynamically create event class groupings of events by selecting important fields, and then launch context-sensitive tools to acquire useful information. Problems can be diagnosed and resolved more quickly by giving operators easy access to those information. The information are presented in a format that is easy for operators to understand and manipolate.

Main References

    Atlanet: complete Service Assurance solution based on InfoVista and Cisco Infocenter
    Edisontel: business client reports using InfoVista suite
    FastWeb: business client reports using InfoVista suite
    H3G: Complete Service Assurance solution based on InfoVista and Cisco Infocenter
    HP: Fault and Data Collection systems using HP OEMF/FMP
    Menta (Spain): Fault Management system based on Cisco Infocenter
    Omnitel-Vodafone: Complete Service Assurance solution based on InfoVista and Cisco Infocenter
    Tiscali: Performance and SLM based on Infovista